Interact 360
evidence-guided interaction
one view of customers, audiences, critics, and every channel
Enterprise touchpoints
every interaction is signal
phone and call center
chat and support
social and DMs
forums and communities
surveys and panels
reviews and critics
sales and success meetings
interaction at scale
unified interaction view
unified interaction view
intelligence augmented
customerhistory, value, urgency, next need
respond with history, value, and risk in view
audienceattention, language, interest, hesitation
read audience risk before it becomes a ticket
spectatorsilent watchers, intent, timing
turn passive attention into timed outreach
evangelistadvocacy, referral, proof
amplify trusted voices without over-managing them
onlookercuriosity, hesitation, social proof
move curious observers toward the next step
skepticobjection, proof gap, trust risk
resolve doubt before it hardens into churn
criticcomplaint, evidence, escalation path
answer criticism with context and guardrails
operating model
scattered conversations to action
capture
understand
route
guide
learn
measure what matters
interaction quality becomes measurable
link scores to channels and drivers
find what creates promoters or detractors
expose where customers work too hard
track first-touch resolution
track response time and escalation age
prioritize critic response by trust and reach
Next layer
interaction creates usable language
share turns validated research into publishing
FAQ
frequently asked questions
quick answers about the Interact layer
what is heptaloop Interact?
interact unifies customer, audience, and critic conversations across email, phone, social, communities, surveys, reviews, and support into one evidence-guided interaction view
which channels does Interact cover?
email, phone, social, online communities, surveys, reviews, and customer support. every touchpoint becomes governed interaction intelligence
how does Interact improve response quality?
it gives teams one view of every conversation with scored context, so responses are consistent, measurable, and informed by evidence
how does Interact connect to the rest of the platform?
interaction signals feed Analyze and create usable language for Share and Promote, closing the loop between conversation and action